Minster News

Returning clients score service high

The Birmingham branch of Minster Cleaning Services is delighted that three recent returning clients have all scored the service they received from the branch during May 2017 at 100%.

Contracts manager, Valerie Rogers, said “We were delighted that the three companies, two of which are industrial based and one of which is in the medical sector, decided to return to using Minster after trying other contractors’ services.

The outcome, in all three instances, was that the new provider was unable to match the service levels we previously provided and the clients decided to return to using our services.

The 100% rating, that each of the returning clients provided us with, was voluntarily offered during our regular client contact.  Each month we make contact with at least 50% of our clients and our average rating from these clients, during May 2017, was nearly 90%”. 

Minster Cleaning Services provide office cleaning, window cleaning and carpet cleaning services to contracts throughout the Birmingham postcode area.

Recommendation leads to Burntwood based company appointing Minster

The Black Country branch of Minster Cleaning Services (operating in the Dudley, Walsall and Wolverhampton postcode areas) is delighted to have been awarded another commercial cleaning contract in the Burntwood area. Branch director, Kevin Jones, said “we are very pleased to be seeing that the number of our Burntwood based… Read more

Office and Commercial Cleaning Update in Rotherham

Minster Cleaning Services Rotherham would like to congratulate a local Rotherham Specialist Technology Service Provider for winning this quarters’ prize draw. Well done – a bottle of champagne is on its way to you! Minster Cleaning Services Rotherham provide quality business and commercial cleaning in Swinton, Mosborough, Greasborough, Thrybergh, Rawmarsh,… Read more

Minster Cleaning Services in Beverley, East Yorkshire receive praise from Solicitors Office

A prominent and highly respected solicitors practice in Beverley, East Yorkshire have recognised the dedication of their cleaning operative, supplied by Minster Cleaning Services.  They quote, “I find your cleaners, Mike in particular, to be very trustworthy, honest and reliable.  We are very happy with his cleaning.  We have a large… Read more

In at the deep end – Minster’s Wetsuit Warrior goes the extra mile at the Great North Swim!

Ian Handy, Customer Services Director at Minster Cleaning Services Liverpool & Wirral branch, is safely back on dry land after taking part in the Great North Swim 2017 in Lake Windermere to raise money for Macmillan Cancer Support. This is a fantastic achievement, especially in view of the choppy conditions… Read more

Works extended!

Last spring Minster Cleaning Services Sussex took on the cleaning requirement for a major construction project. Miles of pipeline is being layed underground across fields leading out to the sea where new wind turbines are appearing across the Sussex coast. Originally just planned as a few months to under a year,… Read more

New commercial cleaning contract awarded to Minster Cleaning Services Sussex

This month has seen Minster Cleaning Services Sussex awarded a new commercial cleaning contract for a multi-national infrastructure group in charge of managing large commercial premises. Minster already provides office and commercial cleaning services for this group in other areas of the UK. We are delighted with this latest addition and… Read more

Medical cleaning update: Praise to Andy!

Following medical cleaning cover provided by our relief team member Andy, this month Minster Cleaning Services Sussex have had some rather kind words from a surgery in Eastbourne to the point where they wanted to keep him!  Practice Manager “K” said, “Is there any chance we could keep Andy and… Read more

Medical centre cleaning update - great feedback for South Yorkshire branch

Minster Cleaning Services Sheffield, Barnsley and Rotherham have received some excellent client feedback recently.  A local Sheffield Medical Centre commented, "We have used Minster Cleaning for a considerable time. They have proved reliable, trustworthy and efficient. CQC visitors recently commented on how clean our practice was. I would have no hesitation… Read more

New business recently awarded to Minster Cleaning in York & North Yorkshire

Minster Cleaning Services in York & North Yorkshire are celebrating the recent new business awarded in May 2017. 5 new contracts for Office Cleaning were awarded to Minster Cleaning Services in the region in recognition of the excellent value for money, the flexibility to meet clients' needs and of course… Read more

Minster Cleaning Services in Scarborough go that extra mile for charity

Minster Cleaning Services in Scarborough received a phone call at 5.30pm from a Charity client, apologising about the state of the kitchen following a small fire.  By 12 noon the following day additional teams had been placed and had cleaned up to the client’s satisfaction. Richard Holdich of Minster Cleaning… Read more

Minster Cleaning Services in Hull, North and East Yorkshire assists a Training Centre during Shut Down

A Hull training centre have asked Minster Cleaning Services to deep clean their town centre Offices and resources during the May Shut Down Period. We have achieved this within budget and have cleaned all carpets and ultra non-slip floors with specialist machinery and equipment, ready for the return of staff… Read more