Our values reflect what Minster Cleaning stands for and are a commitment to our customers regarding the high-quality service they should expect from us.
Our service values are:
We understand that you need us to be there when we say we will – without fail. That’s why we are as thorough about managing sickness and holiday cover as we are about our cleaning.
We ensure that our high standards of cleaning are not compromised. We carry out regular quality control checks on the standards of cleaning conducted at our customers’ premises. We also communicate regularly with our customers to identify and address potential issues before they become problems.
We are open and honest in our dealings with our customers. If we weren’t, we wouldn’t be trusted by thousands of clients across the UK to clean their premises, both in and out of working hours. Our rigorous recruitment policies include, where applicable, additional security checks for safeguarding our customers’ employees, processes and premises.
We know that our customers’ needs can change over time. Our regular reviews mean that we clean their premises to match these changes. We also understand they will sometimes have short notice requirements and we aim to meet these wherever possible.
We are nice people to do business with! We care about our customers and the level of service we provide for them. We regularly engage with our customers and act on feedback received to ensure they remain happy with our service. From time to time, when problems do arise, we make every effort to resolve them both quickly and effectively.
As a team, we are ALL fully committed to delivering great service. Whether meeting with a branch business owner, calling a branch office support team or speaking with members of a branch field-based team, our customers can rest assured that we are all 100% dedicated to delivering the very best service we can for them.