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A Happy Workforce Equals Happy Customers!

At Minster Cleaning we know that employee satisfaction is essential in ensuring our clients receive the very best level of service.

Happy employees choose to stay with Minster Cleaning and many have been with us for several years. This helps to facilitate a smooth and uninterrupted service for our customers. They are also willing to go the extra mile to ensure the agreed cleaning is carried out to the highest of standards.

We therefore do our utmost to invest in the well-being of our cleaning operatives, field and office teams so that they have no reason to look elsewhere for employment.

Having a clear understanding of what is required in their role is key to employee satisfaction. Full training is provided to help our cleaning operatives perform their role safely and effectively. We also have a clearly defined set of internal values, each of which has associated behaviours to help members of staff know what is expected of them.

Our cleaning operatives are provided with the appropriate equipment and materials needed to deliver the highest standards of cleaning for our customers. To avoid roles becoming repetitive, they are free to prioritise their own tasks as long as the cleaning specification is followed and their agreed hours are met.

We always make sure that the cleaning we quote for can be carried out with no unrealistic or unfair time pressures on our workforce. This helps us to maintain our high employee retention rates which, in turn, enables us to provide a reliable and consistent service.

Recognition plays an important role in the happiness of our employees. We know just how important it is to thank members of the team when they go the extra mile, particularly when our customers take the time to thank us. Check out the many comments about members of our cleaning team here which we always endeavour to pass on.