Frequently Asked Questions - Support and admin
All new staff are supervised until we are happy they are working to our high standards. There is also an option for additional training – Minster Cleaning are an accredited training centre for the British Institute of Cleaning Science (BICSc) and many of our staff have achieved the Licence to Practice accreditation.
Local management gives the customer access to local decision makers. There are no protracted lines of management to go through to get a decision.
Having supervisors that are local is a further benefit as they are able to react quickly to any problems and to carry out regular site inspections.
Minster Cleaning follows and maintains rigorously the requirements of Section 8 of the Asylum and Immigration Act 1996. No cleaner would ever be deployed / employed without meeting all applicable criteria within the act.
Under the terms of the Transfer of Undertakings (Protection of Employment) act we have, along with our HR advisors, developed robust systems for assessing the potential of employee transfer(s). We are very experienced operating with this legislation and will keep you informed of the steps we are taking to evaluate any potential transfer. Most transfers are pretty straight forward but it is important that the cleaners are kept consulted with throughout the process by their current employer.
The quotation process will be dealt with by a single point of contact via the Network Support Centre. You can make contact via this link.
For overall effectiveness, the day-to-day operational activities will be undertaken and administered by the local branch nearest to your depot.
Yes. Minster Cleaning are corporate members of the British Institute of Cleaning Science (BICSc) and our Network Support Centre is a BICSc accredited training centre. Individual branches are also members of the Federation of Window Cleaners and the National Carpet Cleaning Association. All three bodies provide training opportunities and Minster Cleaning have held many individual training sessions with them.
Working with the leading authorities in the industry ensures that the company is always aware of the latest, safest and most effective methods of work when commercial cleaning.
Yes – clients are each assigned regular cleaning operatives. This is key to maintaining service consistency. Our mobile team cover periods of absence, referring to your on-site cleaning specification and schedule to ensure a seamless service is provided.
As a Minster Cleaning client, you would have contact details for a dedicated supervisor to answer any queries and, in the unlikely event of an issue arising, to quickly address this for you. Our friendly office team are also available during office hours.
We provide our clients with a quality, value for money service at a fair price. Our charge rates are competitive and reflective of location and specific requirements. In order to fully understand your service needs and provide you with a quotation, a detailed survey of your premises will be undertaken.
We work to the BICSc* Cleaning Standard Specifications. These standards give a required outcome which can be measured. Regular site inspections are undertaken by our supervisors so that these high standards are maintained. Our site inspection forms allow clients to comment on and rate the service they receive. In the unlikely event of an issue being identified, this can then be swiftly resolved.
*(British Institute of Cleaning Science)